Privacy Policy

Effective Date: 29/05/26
Business Name: Redwood Home Care LLC
Location: Rocklin, California
Contact Email: admin@redwoodcarehomes.com
Phone: +1 916-738-1719
Redwood Home Care LLC (“Redwood Home Care LLC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website, submit a form, or communicate with us via phone, email, or SMS.

1. Information We Collect :
We may collect the following personal information when you complete a form on our website, request information, schedule a consultation, or contact us:
First Name
Last Name
Phone Number
Email Address
We only collect information that you voluntarily provide to us.

2. How We Use Your Information
The information you provide may be used to:
Respond to inquiries about our residential assisted living services
Schedule tours or consultations
Provide personalized care plan discussions
Send reminders related to scheduled tours or consultations
Send occasional updates, service information, and promotional offers related to JRA Senior Care Holdings
Communicate important service-related announcements
We do not sell, rent, or trade your personal information to third parties.

3. SMS Consent and Communication :
By submitting your information through our chat widget, website forms you may opt in to receive SMS text messages from Redwood Home Care LLC
SMS consent is obtained through a clearly labeled checkbox located below our website forms and chat widget. By checking this box, you provide express written consent to receive text messages related to:
Appointment confirmations
Tour reminders
Service updates
Occasional promotional messages
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying:
STOP
UNSUBSCRIBE
Once you opt out, you will no longer receive SMS messages from us unless you opt in again.

4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
Improve website functionality
Analyze website traffic and usage patterns
Enhance user experience
Measure marketing effectiveness
Cookies are small files stored on your device that help us understand website activity. You may disable cookies in your browser settings; however, doing so may affect website performance.
We may use standard tools such as website analytics and advertising platforms that collect non-personally identifiable information such as IP address, browser type, and device information.

5. How We Protect Your Information :
Redwood Home Care LLC implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
We restrict access to personal data to authorized personnel only. While no online transmission is 100% secure, we take commercially reasonable steps to protect your information.

6. Accessing, Updating, or Deleting Your Information
You have the right to:
Request access to the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal information
To make a request, please contact us at:
📧admin@redwoodcarehomes.com
📞 +1 916-738-1719
For SMS communications, you may opt out at any time by replying STOP or UNSUBSCRIBE.
We will process data access or deletion requests in accordance with applicable laws.

7. Mobile Information Sharing Policy :
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All SMS originator opt-in data and consent information will not be shared with any third parties.

8. Third-Party Links :
Our website may contain links to third-party websites. Redwood Home Care LLC is not responsible for the privacy practices of those external sites.

9. Changes to This Policy :
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Information
If you have questions regarding this Privacy Policy, please contact:
Redwood Home Care LLC
Rocklin, California
Phone: +1 916-738-1719
Email: admin@redwoodcarehomes.com